If you are looking to register on the official Autel/OTOFIX website, please refer to the following instructions for guidance:

1.Visit the website https://pro.autel.com/ or http://pro.otofixtech.com/

2. If you are a new member of Autel, please click Register to create an ID.

3. Enter the required information in the input fields.

Note: Please select your country correctly, as once the country is selected, it cannot be modified.

4. Click the Request button to get an email verification code and SMS verification code. 

5. The online system will automatically send a verification code to the registered email address or phone number. 

Note: email must be enter here, while phone number is optional 

6. Check your email to get the verification code. Input the code in the Verification Code field and complete other required fields. Note: If you cannot find verification code, please make sure to check the SPAM.

7. Read through User Service Agreement and Privacy Policy, then check and select the option, and then click select the and click Register.8.When it shows Registered Successfully, it means an Autel ID has been created.

Basic Operation

1)    About Registration

a)    What model don’t need registration?

AL301, AL319, MS309, AL419, AL439, AL519, AL539(B), MS609, ML301, ML319, ML519

b)    What model needs registering on Autel/OTOFIX official website or on tablet device?

For Autel model: Ultra EV, Ultra, Ultra Lite, Ultra Lite S, MS919, MS909, MS909EV, MS909CV, Elite II Pro, Elite II, Elite, MS908S Pro II, MS908S II, MK908 Pro II, MK908 II, MS908S Pro, MS908S, MS908 Pro, MS908CV, MS908 CV II, MS908, MK908 Pro, MK908, MS906 Pro-TS, MS906Pro, MK906 Pro-TS, MK906 Pro, MS906BT, MS906TS, MS906S, MS906, MK906BT, 

MX900, MX900-TS, MK900, MK900-BT, MK900-TS, DS900, DS900TS, DS900-BT, DS900-TS, MP900, MP900-BT, MP900Z-BT, MP900-TS, MP900E, 

MP808BT PRO, MP808BT, MP808S-TS, MP808Z-TS, MP808TS, MP808S, MP808, DS808S-TS, DS808TS, DS808(K), MX808S-TS, MX808TS, MX808S, MX808, MK808S-TS, MK808Z-TS, MK808TS, MK808BT PRO, MK808Z-BT, MK808S, MK808BT, MK808, AL329, AL529(HD), AL609(P), AL619(EU), AL629, ML329, ML529(HD), ML609, ML619, ML629 MD802, MD805, MD806(Pro), MD808(Pro) Maxi check pro, Diaglink.

For OTOFIX model: D1 Max, D1 Plus, D1 Pro, D1, D1 Lite, EvoScan Ultra

c)    What model needs registering on APP and can’t be registered on Autel/OTOFIX official website?

AP200, HT200, AP200C, AP200M, AP200H

d)    How to create an Autel ID?

Registering on Autel/OTOFIX official website:

i.    Visit the website https://pro.autel.com/ or http://pro.otofixtech.com/

ii.    If you are a new member of Autel, please click Register to create an ID.

iii.    Enter the required information in the input fields.

Note: Please select your country correctly, as once the country is selected, it cannot be modified.

iv.    Click the Request button to get an email verification code and SMS verification code. 

v.    The online system will automatically send a verification code to the registered email address or phone number. 

Note: email must be enter here, while phone number is optional 

vi.    Check your email to get the verification code. Input the code in the Verification Code field and complete other required fields. 

Note: If you cannot find verification code, please make sure to check the SPAM.

vii.    Read through User Service Agreement and Privacy Policy, then check and select the option, and then click select the and click Register.

viii.    When it shows Registered Successfully, it means an Autel ID has been created.

Register on tablet device:

i.    For device that has not registered, there will be a pop up window as below picture shows to remind customer to register the device when device is start or when customer tap Update icon.

ii.    Tap Link button on the pop up window

iii.    Click Register button:

iv.    Enter the required information in the input fields.

Note: Please select your country correctly, as once the country is selected, it cannot be modified.

v.    Click the Request button to get an email verification code and SMS verification code. 

vi.    The online system will automatically send a verification code to the registered email address or phone number. 

Note: email must be entered here, while phone number is optional 

vii.    Check your email to get the verification code. Input the code in the Verification Code field and complete other required fields. 

Note: If you cannot find verification code, please make sure to check the SPAM.

viii.    Read through User Service Agreement and Privacy Policy, then check and select the option, and then click select the and click Register. 

ix.    A new Autel ID is registered successfully when device shows below page.

e)    What if login password of Autel ID was forgot?

i.    Visit the website https://pro.autel.com/ or http://pro.otofixtech.com/

ii.    Or Visit https://www.autel.com/ click Log In

iii.    Click Forgot Password.

iv.    Enter the Autel ID then hit Request button, then a verification code will be automatically sent to the registered email address or phone number.

v.    Check your email or phone to get the verification code. Input the code in the Verification Code field and complete other required fields, after that click Submit to reset a new password.

vi.    Note: If you cannot find verification code, please make sure to check the SPAM.

f)    How to reset the login password of Autel ID?

i.    Visit the website https://pro.autel.com/ or http://pro.otofixtech.com/

ii.    Or Visit https://www.autel.com/ click Sign 

iii.    Input your Autel ID and password and then click Log in button.

iv.    Click at Reset Password. Then input the current password and your new aimed password. Then click at Reset button.

g)    How to register handheld and tablet series device?

Register device on the official website: 

i.    Log into Autel official website https://pro.autel.com/ or OTOFIX official website http://pro.otofixtech.com/ (below take Autel official website as an example.

ii.    Go to "Product Registration" and enter device serial number and registration password, then click Submit button.

i.    Register on tool itself (it is only available for table)

ii.    For device that has not registered, there will be a pop up window as below picture shows to remind customer to register the device when device is start or when customer tap Update icon.

iii.    Tap Link button on the pop up window.

iv.    Enter the Autel ID and password, then tap Log In button.

Note: If you have not have an Autel ID, tap Register button and enter information as it is required, or refer to the d) part of Autel ID creating part.

.

v.    Serial number and registration password will be filled in automatically. Tap Link

h)    How to register APP series device?

i.    Search for MaxiAP200/HT200/AP200C/ AP200M, AP200H app in Google Play or App Store to download and install the app to your device.

ii.    Open the app, enter the Autel ID and password, and tap Log In.

iii.    Note: If you do not have an Autel ID yet, please tap Register and follow the on-screen instructions to register one. 

iv.    Scan the QR code on the APP series Bluetooth dongle to put in the serial number or tap Connect VCI to read serial number, and plug the APP series Bluetooth dongle to vehicle to read the serial number, then tap Bind option.

i)    How to change Autel ID?

Please provide the serial number to support@autel.com and advise which Autel ID you would like to change the device to.

Note: please make sure the email address is already registered as an Autel ID before sending to support@autel.com.

2)    Checking Basic Information on Device

a)    How to check serial number of the device?

Please go to MaxiSys/MaxiCom/OTOFIX-- Settings-- About--Serial number to check serial number, or you can check it under the barcode on the back of device.

b)    How to check registration password?

Please go to MaxiSys/MaxiCom/OTOFIX-- Settings-- About--Password to check the registration password.

c)    How to check Autel ID on device?

Please go to MaxiSys/MaxiCom/OTOFIX -- Support-- My Account-- Personal info to check the Autel ID, or you can tap Update icon, and check it on the top of the interface.

d)    How to check update expired date?

Please go to MaxiSys/MaxiCom/OTOFIX----Support----My Account---- Personal info to check the Autel ID, or you can tap Update icon, and check it on the top of the interface.

e)    How to check System program version information?

Please go to MaxiSys/MaxiCom/OTOFIX----Settings----About----Version number to check the System program version information.

f)    How to check OS version information?

Please go to MaxiSys/MaxiCom/OTOFIX----Settings----About----OS version to check the OS version information.

g)    How to check VCI version information?

Please connect the VCI to Autel/OTOFIX tablet device, then go to MaxiSys/MaxiCom/OTOFIX----Settings----About----VCI Firmware to check VCI firmware version information.

Or please take the following step to check:

i.    Download Maxi PC Suite from website: https://www.auteltech.com/download.jhtml

ii.    Connect the MaxiFlash VCI to computer with USB cable.

iii.    Start the Maxi PC Suite click Installed to check the VCI firmware and OS version.

h)    How to check vehicle software version?

Please go to MaxiSys/MaxiCom/OTOFIX----Diagnostic----choose vehicle brand and the vehicle software version will be displayed in the upper left corner of device interface.

i)    How to check email or other app version information?

Please go to System settings----Apps, then tap email app or other app and the version information will show on under the app name on the top of device interface.

j)    How to check storage space of device?

Please go to System settings----Storage to check the storage details.

k)    How to check MAC address?

Please go to System settings--About tablet----(Status)---WIFI MAC address.

3)    About Update

a)    How to update tablet device?

Please go to Maxisys/MaxiCoM/OTOFIX---Update, update the OS (If available) firstly, then update the System Programs and LibComms (If available), finally update vehicle software.

b)    How to update handheld device?

i.    For following devices that update via Maxi PC suite: 

ii.    AL329, AL529(HD), AL609(P), AL619(EU), AL629, ML319, ML519, ML329, ML529(HD), ML609, ML619, ML629, MD802, MD805, MD806(Pro), MD808(Pro)

iii.    Please click below link for instruction:

https://www.youtube.com/watch?v=xAKEvaUvzdM

iv.    For following devices that update via Maxi link II

AL319, AL419, AL439, AL519, AL539(B)

v.    Please click below link for instruction:

https://www.youtube.com/watch?v=5FOV5mUuiG0

vi.    For the following device there is no longer any update:

SAL301, ML301, MS309, MS609

c)    How to update VCI?

i.    Update VCI by Maxi PC suite (below takes MaxiFlash Elite as an example)

ii.    Note. Please make sure the VCI is ON and connected to device via one of the following ways.

iii.    Step 1: Connect the MaxiFlash Elite to computer with USB cable.

iv.    Step 2: Run Maxi PC Suite and scan the MaxiFlash Elite.

v.    Step 3: Update Arm Suite and FW.

vi.    Update VCI by connecting with Autel/OTOFIX tablet device;

vii.    Please click below link for instruction:

https://www.youtube.com/watch?v=ucAh5KttBM8 

d)    Can device download vehicle software before SystemProgram, OS or Libcomms?

No. It needs to download the OS (If available) firstly, then download the System Programs and LibComms (If available), only after that can the vehicle software be downloaded.

e)    How to renew subscription?

There are four ways to renew the subscription, customer can select one of the options to renew the subscription, of which please make sure network is good for all option except the 3rd one.

i.    Tap the “Update” icon and click “Renew” on top right on tablet device, then select Payment methods and finish the payment.

Note: Credit card method is not available for European region. Please select other payment method for European region device.

ii.    Go to the website https://pro.autel.com/ on a PC and log in with your Autel ID, then refer to payment instruction at the left-hand side and try.

iii.    Contact seller dealer to buy update.

Step 1: Customer pay the subscription cost to seller dealer.

Step 2: Seller dealer contact Autel sales department and pay the subscription cost.

Step 3: Autel helps add the subscription manually.

iv.    Buy update card from dealers and then go to https://pro.autel.com/ and sign in with your Autel ID, then go to redeem and try.

Step 1: Purchase the TCP card from seller dealer. 

Step 2: Log into website https://pro.autel.com/ with Autel ID and password.

Step 3: Go to Redeem to select scanner and input the activation code (can be found at the TCP card).

f)    How to cancel subscription order that has not been paid?

i.    Log into Autel official website https://pro.autel.com/

ii.    Click My Orders and find the order that needs cancel, then click Delete button.

g)    How to activate Advanced Function on D1?

i.    Method 1

Please tap OTOFIX---Service----Immo keys and select Audi or Volkswagen, then select Payment Method and complete the payment.

ii.    Method 2

Please tap OTOFIX---Diagnostic and read Audi or Volkswagen vehicle by auto detect or manual selecting, then select Programming/Customization---Online coding/Hidden function, after that select Payment Method and complete the payment. 

h)    What if Maxi PC suite shows “failed to update authorization info”?

In normal case if the SD card only has the read permission, it will show this error message. Please make sure your SD card has both read and write permission. You can go to computer and find the SD card, if you can set up a new file on the SD card, it means it has the write function. If can't, please check your computer settings or change another computer to check.

i)    What if the device does not have enough storage space?

Please try the following step for storage space problem:

i.    Please insert an SD card of 32GB or 64 GB. Please make sure the external SD card is formatted to FAT32 before inserting to the device. Then you can go to Data Manager----Vehicle Manager to move some vehicle software to the SD card, so that the device can have more internal storage space.

ii.    If still further problem after that. Please try factory reset the device then connect it to network and go to Update to download all software to check again.

iii.    Here is the directory: Settings---System settings---Reset---Factory data reset------Erase SD card---Reset.

Note: when downloading software, please download the software of largest size first, that is, the larger the software is, then earlier it should be download.

j)    What if device shows Network busy (#1) when updating?

Please try different networks and make sure the network is valid. If still further problem after that, please contact support@autel.com and provide serial number of the device.

4)    About Language

a)    What language can Autel/OTOFIX device support?

In general, Autel device can support Traditional Chinese, English, Spanish, German, Russian, Italian, Polish, Swedish, Korean, Japanese, Portuguese, French, Netherlands, Turkish, Arabic, Greek, Thai, Vietnamese, Hebrew.

Note: Some languages may only available for certain device or for device that is purchased from certain region. For more details, please contact support@autel.com and provide device serial number to check.

b)    How many languages can a device be authorized at one time?

Not more than two languages.

c)    How to change device language?

Please go to MaxiSys/MaxiCom/OTOFIX----Settings----Language to select the language.

Note: Only after the language is authorized that the language can work normally on the device. 

d)    What if the device shows message “The current language is not authorized, please contact the dealer authorized?”?

Please contact support@autel.com and provide serial number of device.

e)    What if there is incorrect translation on device?

Please contact support@autel.com and provide serial number and screenshot to show the incorrect translation. Besides, if there is any your suggestion regarding correct translation, it will be much appreciated

f)    What if a certain interface shows in a language different from the device language? 

Please contact support@autel.com and provide serial number and screenshot to show the different translation.

5)    About Email Setup

a)    How to set up Gmail email account on tablet device?

There are two methods to log in Gmail account on tablet device.

Method 1: please take the following steps to set up the Gmail account:

i.    Please start tablet device and tap Email icon on device home page. 

ii.    Enter Email account, click Next.

iii.    Tap “SIGN IN WITH GOOGLE” and click Next.

iv.    Enter your password, then click Sign in.

v.    Enter the verification code and click done.

vi.    Click Allow. 

vii.    Set Inbox Checking frequency as “Every 5 minutes” and click Next.

viii.    Input your Name for your account:

ix.    Email account was set up successfully.

Method 2: Please take the following step to set up Gmail email:

i.    Login your Gmail on PC/Laptop and click Setting icon.

ii.    Click “See all settings”

iii.    Click “Forwarding and POP/IMAP”.

iv.    Enable POP and IMAP, then click “Save changes’. 

v.    Click “Manage your Google account”.

vi.    Click “Security” and turn on “Less secure app access”.

 Note: if there is not “Less secure app access” option, please skip this step and turn to the next step.

vii.    Go back to your Gmail inbox and check the Google alert email and confirm the activity.

viii.    Go to the home page of the scan tool and click “Email”.

ix.    Enter Gmail address, password and click Manual setup

x.    Click POP3

xi.    Set Incoming server settings as below:

xii.    Set Outgoing server settings as below:

xiii.    Set Inbox Checking frequency as “Every 5 minutes” and click Next.

xiv.    Input your Name for your account and click Next:

xv.    Email account was set up successfully.

b)    How to set up Outlook email account on tablet device?

i.    Log into the outlook email and click ‘Settings’ icon.

ii.    Click View all outlook settings.

iii.    Click ‘Sync email’, check the ‘Yes’ and ‘Let apps and devices delete message from outlook’, then click save.

iv.    Go to Google to set “Security“ to enable ”Turn on access(not recommended)” option.

v.    Then click the ‘email’ icon on Autel tablet and type in email address, password. Set incoming server and outgoing server as the following shows.

Incoming server:

IMAP

Server: outlook.office365.com

Port: 993

Encryption: SSL/TLS(Accept all cerritificates)

Or

POP

Server: outlook.office365.com

Port: 995

Encryption: SSL/TLS(Accept all certificates)

Outgoing server:

SMTP

Server: smtp.office365.com

Port: 587

Encryption: STARTTLS(Accept all certificates)

Note: Some server use HTTPS protocol, please make sure “Security type” always select “Accept all certificates”.

vi.    The settings is completed, please test email function.

Note: Device with Android version of V4.4 cannot support TLS1.2 protocol. So if the device shows error message as below picture, it means this email cannot be set up on the device currently.

You can go to System Settings---About tablet to check you devices Android version 

c)    How to set up Hotmail email account on tablet device?

i.    Go to outlook mail.com website and login the mail box on computer (register one first if you have no hotmail email before).

ii.    After login to your email account, click Setting icon----Click Option---click Account----click POP and IMAP----Click POP----choose “ Allow/Yes”, choose “Allow device or app delete email sent from Outlook ”-- click ’Save’.

iii.    Start Email app on Autel/OTOFIX tablet device, and then enter Hotmail email ID and password to login.

iv.    Set incoming server and outgoing server.

v.    Set outgoing server settings

vi.    Setup completed, please test email function.

d)    How to set up Yahoo email account on tablet device?

i.    Register a Yahoo ID and login the emai account on Yahoo.com from a PC. If you have already had a Yahoo email address, just login to your email account on Yahoo.com and click at Personal settings as below:

ii.    Choose Account Info as following:

iii.    click at Account Security: 

iv.    Make sure that “Allow apps that use less secure sign in” is enabled:

v.    Start Autel/OTOFIX tablet device, access Email app and enter correct yahoo email address and password and login.

e)    What if it shows “username or password incorrect” error?

i.    Please make sure email set up procedure is performed according to the instruction.

ii.    Please check whether the account and password is entered correctly. 

iii.    If yes, please go to Settings-- App--Email, check the Email version, then contact support@autel.com and provide the app version information and serial number of device. 

6)    About Printing Setup

a)    How to print report via PC-Link on tablet device?

Please click the link https://www.youtube.com/watch?v=eF302Dyy-0o for instruction.

Or you can also refer to the following step to set up printing.

i.    Connect Autel/OTOFIX tablet device to the same Wifi network as your PC and printer.

ii.    Visit Autel website https://www.autel.com/download.jhtml,then click Support—Downloads to download Maxi PC Suite:

iii.    Run setup.exe to install Maxi PC link on computer, then an icon will appear in the toolbar on the bottom right of your PC screen.

iv.    To automatically print by a default printer, please select Auto Print in the PC Link application.

v.    Tap the Print button on your tablet device, then your tablet device will search for the printer that connects with the WiFi network that is selected in Step 1.

vi.    Tap OK button. A temporary document will be created and sent to the computer for printing.

Note: Please make sure the computer installed with the Printing Driver program is connected to a printer.

b)    How to print report via Wi-Fi on tablet device?

There are two methods:

Method1: The printer and the tablet are in the same local area network 

i.    Make sure the printer and tablet are on the same local area network.

ii.    Enter print page,

iii.    Click “Print this page” button, a pop-up box will pop up to select the printing method, select Print via Wi-Fi the first time to use it. 

iv.    Click Print via Wi-Fi, click Agree, and the preview page will be displayed: You need to check the required items: License Agreement and Privacy Policy, and click Agree. (The printing plugin of Mopria Print Service app will be installed silently at this time).

v.    After a while, the print preview interface will be loaded. You can switch the printer in the upper left corner to select the printer on the same local area network as your tablet, If an icon   appears in the upper right corner, the connection is successful, then click Print.

vi.    You can also select Print via Wi-Fi as the default printing method in step iii, or directly set Print via Wi-Fi as the default printing method on the settings page, so that you can use this function later. 

Method 2: Wi-Fi Direct printing, the tablet is connected to the local area network provided by the printer.

i.    Confirm that the printer has this function (here take HP printer as an example). This printing method is to connect to the local area network provided by the printer. After connection, the operation process is the same as that of option 1.

ii.    Make sure the wireless network of the printer is turned on, as shown in the figure below

iii.    Find Wi-Fi Direct in the printer network settings, as shown below

iv.    Turn on the printer Wi-Fi Direct, as shown below

v.    Check the name of Wi-Fi Direct, as shown below

vi.    Check the Wi-Fi Direct password. After the tablet device is connected, it will be in the same local area network as the printer. The operation process is the same as the one selected, and then this function can be used.

c)    What model can support WIFI printing? From which version?

Autel model: Ultra, Ultra EV, MS919, Ultra Lite, Ultra Lite S, MS909EV, MS909, MS909CV, MS908 CV II, Elite II, MK908 Pro II, MK908 II, MS908S Pro II, MS908S II, MK906 Pro-TS, MK906S Pro-TS, MK906Pro, MK906S Pro, MS906Pro-TS, MS906Pro.

MX900, MX900-TS, MK900, MK900-BT, MK900-TS, DS900, DS900TS, DS900-BT, DS900-TS, MP900, MP900-BT, MP900Z-BT, MP900-TS, MP900E

OTOFIX model: D1 PRO (Andriod 10.0), D1 Plus, D1 Max, EvoScan Ultra.

Note: WIFI printing is only available after device is updated with version number V2.09 and above version.

7)    About Screen Locking Password

a)    How to set screen locking password on Autel 808 series?

Note: please make sure the 808 series device is with Maxi UI version V3.40.00 or newer (Maxi UI version can be found by clicking at system settings---About tablet) to take the following steps: 

i.    Click at System settings at the Home page.

ii.    Then go to Security and select Screen Lock.

iii.    Here select PIN as the sample Input the PIN code you want twice.

iv.    Click on Next and you will see window as the below.

v.    It is highly recommended to check and make sure that scanner is connected to internet well and upload the screen lock password to Autel sever, so you can clear it when the screen lock password has been forgotten.

vi.    If you do not want to upload the PIN code, please click at Cancel.

vii.    If you click at OK button, the next page will pop up for you to enter your Autel ID.

viii.    Input the Autel ID of this scanner and then click at Send code/Get code button.

ix.    Check your email and input the verification code, then click at Upload Service button.

x.    If the wrong Autel ID was entered, you will be told “The account entered does not match the one used for registration).

xi.    If Autel ID and verification code were input correctly, you will get message “Bind success”, which means screen lock password has been uploaded to Autel sever successfully.

b)    How to set screen locking password on Maxisys Ultra series?

Please take the following steps to set screen lock password (below take Ultra as an example):

i.    Click at Settings at the Home page.

ii.    Then go to Security and select Screen Lock.

iii.    Here select PIN as an sample.

iv.    Input the PIN code that you would like to set for twice and then tap Next and you will see window as the below.

v.    It is recommended to check and make sure that scanner is connected to internet well and upload the screen lock password to Autel sever, so you can clear it when the screen lock password has been forgotten.

vi.    If you do not wish to upload the PIN code, please click at Cancel.

vii.    If you click at OK button, the next page will pop up for you to enter your Autel ID. 

viii.    Input the Autel ID of this scanner and then click at Send code/Get code button.

ix.    Check your email and input the verification code, then click at Upload Service button.

x.    If the wrong Autel ID was entered, you will be told “The account entered does not match the one used for registration).

xi.    If Autel ID and verification code were input correctly, you will get message “Bind success”, which means screen lock password has been uploaded to Autel sever successfully.

c)    How to set screen locking password on Otofix D1 series?

Please take the following steps to set screen locking password (below take D1 Max as an example):

i.    Click at Settings at the Home page.

ii.    Then go to Security/Security & Location and select Screen Lock.

iii.    Here select PIN as the sample.

iv.    Input the PIN code that you would like to set for twice and then tap Next and you will see window as the below.

v.    It is recommended to check and make sure that scanner is connected to internet well and upload the screen lock password to Autel sever, so you can clear it when the screen lock password has been forgotten.

vi.    If you do not wish to upload the PIN code, please click at Cancel.

vii.    If you click at OK button, the next page will pop up for you to enter your Autel ID. 

viii.    Input the Autel ID of this scanner and then click at Send code/Get code button.

ix.    Check your email and input the verification code, then click at Upload Service button.

x.    If the wrong Autel ID was entered, you will be told “The account entered does not match the one used for registration).

xi.    If Autel ID and verification code were input correctly, you will get message “Bind success”, which means screen lock password has been uploaded to Autel sever successfully.

d)    How to clear screen locking password that is forgotten on Autel 808 Series?

Note: This feature is only available on Autel 808 Series with Maxi UI version V3.40.00 or newer(Maxi UI version can be found by clicking at system settings---About tablet) and the screen lock password was uploaded to Autel sever when it was set.

i.    Please input the wrong password for 5 times and then you will get a window for resetting the screen lock password.

ii.    Click at OK, then window like following one will pop up.

iii.    Input the Autel ID of this scanner into “Enter email” box. Then click at Get code button.

iv.    Check your email and you will get a verification code for clearing the screen lock password.

v.    Input the verification code into “Enter verification code” box and then click on Reset password.

vi.    If all the information is correct (including Autel ID and verification code), the screen lock password will be cleared and scanner will get into home page automatically.

vii.    Note: If the screen lock password was not uploaded to Autel ever when it was set, it will be stuck at step 5 and keeping message that “upload timeout”, even though your network is connected.

e)    How to clear screen lock password that is forgotten on Maxisys Ultra   series?

Note: This feature is only available if the screen lock password was uploaded to Autel sever successfully when it was set.

i.    Press and hold the first button at the bottom of screen, then move it to the right top corner of scanner.

ii.    Then window as the following one will pop up.

iii.    Input the Autel ID of this scanner into “Enter email” box. Then click at Get code button.

iv.    Check your email and you will get a verification code for clearing the screen lock password.

v.    Input the verification code into “Enter verification code” box and then click at Reset password.

vi.    If all the information is correct (including Autel ID and verification code), the screen lock password will be cleared and scanner will get into home page automatically.

vii.    If the screen lock password was not uploaded to our sever when it was set, it will be stuck at step 5 and keeping message that “upload timeout”, even though your network is connected.

f)    How to clear screen lock password that is forgotten on Otofix D1 series?

i.    Press and hold the first button at the bottom of screen, then move it to the right top corner of scanner.

ii.    Then window as the following one will pop up.

iii.    Input the Autel ID of this scanner into “Enter email” box. Then click at Get code button.

iv.    Check your email and you will get a verification code for clearing the screen lock password.

v.    Input the verification code into “Enter verification code” box and then click at Reset password.

vi.    If all the information is correct (including Autel ID and verification code), the screen lock password will be cleared and scanner will restart and get into home page automatically.

vii.    If the screen lock password was not uploaded to our sever when it was set, it will be stuck at step 5 and keeping message that “upload timeout”, even though your network is connected.

Please tap the “Update” icon and click “Renew” on top right on tablet device, then select Payment methods and finish the payment.

Difference among D1 PRO, D1 PLUS and D1 MAX

Attached is FAQ  Diagnostic Device. If in need, please check.

Update via MaxiLink II

Security Gateway Introduction-Global

FAQ for Diagnostic Device

Content

1.     Pre-sales Consult. 7

1)     About Product Category. 7

a)     How many categories does Autel/OTOFIX device have?. 7

b)     Which Autel models are diagnostic devices?. 7

c)      Which OTOFIX models are diagnostic devices?. 8

2)     About Vehicle Coverage. 8

a)     How to check vehicle and function coverage?. 8

b)     Which model supports XX vehicle for XX function?. 9

c)      What model can support Active test / Bi-directional control?. 9

d)     What model can support ECU online programming?. 9

e)     What model can support ECU online coding?. 9

f)      What model can support 24V vehicle?. 9

3)     About sale Price/Fee. 9

a)     What is the price of XX model?. 9

b)     What is the annual subscription renewal fee of XX model?. 10

c)      What model can download software for lifelong free?. 10

4)     About device purchase. 10

a)     Where to purchase Autel device?. 10

b)     Where to purchase OTOFIX device?. 10

c)      How to check authorized Autel dealer information?. 10

d)     Dose Autel provide retail directly?. 10

e)     Does OTOFIX provide retail directly?. 11

f)      Is device purchased from Autel/OTOFIX authorized dealer genuine?. 11

5)     About Warranty Policy. 11

a)     How long is the warranty period for Autel/OTOFIX device?. 11

b)     Is repair of device under warranty free of charge?. 11

c)      What damage will warranty policy not apply to?. 11

2.     Basic Operation.. 12

1)     About Registration. 12

a)     What model don’t need registration?. 12

b)     What model needs registering on Autel/OTOFIX official website or on tablet device?. 12

c)      What model needs registering on APP and can’t be registered on Autel/OTOFIX official website?. 12

d)     How to create an Autel ID?. 12

e)     What if login password of Autel ID was forgot?. 18

f)      How to reset the login password of Autel ID?. 19

g)     How to register handheld and tablet series device?. 20

h)     How to register APP series device?. 22

i)      How to change Autel ID?. 23

2)     Checking Basic Information on Device. 23

a)     How to check serial number of the device?. 23

b)     How to check registration password?. 23

c)      How to check Autel ID on device?. 23

d)     How to check update expired date?. 24

e)     How to check System program version information?. 24

f)      How to check OS version information?. 24

g)     How to check VCI version information?. 24

h)     How to check vehicle software version?. 24

i)      How to check email or other app version information?. 24

j)      How to check storage space of device?. 24

k)     How to check MAC address?. 24

3)     About Update. 24

a)     How to update tablet device?. 24

b)     How to update handheld device?. 24

c)      How to update VCI?. 25

d)     Can device download vehicle software before SystemProgram, OS or Libcomms?. 25

e)     How to renew subscription?. 25

f)      How to cancel subscription order that has not been paid?. 28

g)     What if Maxi PC suite shows “failed to update authorization info”?. 29

h)     What if the device does not have enough storage space?. 29

i)      What if device shows Network busy (#1) when updating?. 29

4)     About Language. 29

a)     What language can Autel/OTOFIX device support?. 30

b)     How many languages can a device be authorized at one time?. 30

c)      How to change device language?. 30

d)     What if the device shows message “The current language is not authorized, please contact the dealer authorized?”?. 30

e)     What if there is incorrect translation on device?. 30

f)      What if a certain interface shows in a language different from the device language?. 30

5)     About Email Setup. 30

a)     How to set up Gmail email account on tablet device?. 30

b)     How to set up Outlook email account on tablet device?. 39

c)      How to set up Hotmail email account on tablet device?. 42

d)     How to set up Yahoo email account on tablet device?. 43

e)     What if it shows “username or password incorrect” error?. 45

6)     About Printing Setup. 45

a)     How to print report via PC-Link on tablet device?. 45

b)     How to print report via Wi-Fi on tablet device?. 48

c)      What model can support WIFI printing? From which version?. 54

7)     About Screen Locking Password. 54

a)     How to set screen locking password on Autel 808 series?. 54

b)     How to set screen locking password on Maxisys Ultra series?. 57

c)      How to set screen locking password on Otofix D1 series?. 61

d)     How to clear screen locking password that is forgotten on Autel 808 Series?. 64

e)     How to clear screen lock password that is forgotten on Maxisys Ultra   series?. 66

f)      How to clear screen lock password that is forgotten on Otofix D1 series?. 67

8)     About Additional Function. 69

a)     Battery Test 69

i.       What additional device is in need for Battery Test function?. 69

ii.      What diagnostic model can support Battery Test function?. 69

iii.     How can diagnostic device connect with BT506 / BT1 Lite battery test box?. 69

b)     MaxiVideo/Digital Inspection. 70

i.       Is MaxiVideo and Digital Inspection a same function?. 70

ii.      What additional device is in need for MaxiVideo/Digital Inspection?. 70

iii.     What diagnostic model can support MaxiVideo/Digital Inspection?. 70

iv.     How can diagnostic device connect with MV105/MV108 inspection camera?. 70

v.      How can MV105/MV108/MV105S/MV108S work on PC?. 70

c)      Oscilloscope/MaxiScope. 70

i.       What additional device is in need for oscilloscope/MaxiScope function?. 70

ii.      What diagnostic model can support oscilloscope/MaxiScope function?. 70

iii.     What VCI can support oscilloscope function?. 71

iv.     How can oscilloscope/MaxiScope function work with Autel/OTOFIX diagnostic device?. 71

d)     ADAS. 71

v.      What additional device is in need for ADAS?. 71

vi.     What diagnostic model can support ADAS function?. 71

vii.    How can diagnostic device activate ADAS function?. 71

9)     How to get started with device for Diagnostic?. 72

a)     For device with a separate VCI: 72

b)     For device with built-in VCI: 72

3.     After sales. 72

1)     About APP. 72

a)     What if there is no vehicle software under Diagnostic menu after device language is changed?. 73

b)     What if 'Maxisys/MaxiCom/OTOFIX' APP crash?. 74

c)      What if the device shows not enough space when updating tablet device?. 74

d)     What if device shows“Library not found” when entering vehicle software?. 74

2)     Performing Function. 74

a)     Failed Communication. 74

i.       What if there is communication failure with a specific module?. 74

ii.      What if there is communication failure with all modules?. 75

b)     Error Message. 75

i.       What if device shows “the function is not supported”?. 75

ii.      What if device shows “Linking Error” message when using OBDII software?. 75

iii.     What if device shows “Network error code 10010”?. 75

iv.     What if device shows “Network initialization failed? Please check the network! 10001”?. 75

v.      What if device shows “download failed, error code [10003]”?. 75

vi.     What if device shows “error code [10004]”?. 75

vii.    What if device shows “The network is error, please check network is fine, error code: [10007]?. 75

viii.        What if device shows “The network is error, please check network is fine, error code: [10009]?. 75

ix.     What if device shows error code: [11001]?. 75

x.      What if device shows “Download calibration file failed! Check the network please! error code: [11003]”?. 76

xi.     What if device shows “Network error! Error code: 11205”?. 76

3)     About Authorization Issues 76

a)     Error Message “Software is not authorized!”. 76

b)     “Authorization Check Failed! Error Code: 1”. 76

c)      “Authorization Check Failed! Error Code: 2”. 76

d)     “Authorization Check Failed! Error Code: 3”. 76

e)     “Authorization Check Failed! Error Code: 4”. 76

f)      “Authorization Check Failed! Error Code: 5”. 76

g)     “Authorization Check Failed! Error Code: 7”. 77

h)     “Authorization Check Failed! Error Code: 8”. 77

i)      “Authorization Check Failed! Error Code: 9”. 77

j)      “Authorization Check Failed! Error Code: 10”. 77

4)     Operation Instruction. 77

a)     How to perform Oil reset?. 77

b)     How to perform EPB?. 77

c)      How to perform Brake bleed?. 77

d)     How to perform ECU online coding function?. 77

e)     How to perform ECU online programming function?. 77

5)     About Data Log. 78

a)     When needs to upload MaxiTool Log?. 78

b)     When needs to upload Data Log?. 78

c)      How to upload MaxiTool Log?. 78

d)     How to collect and upload Data Log with tablet device?. 78

e)     How to collect and upload data logs with AP/HT200 series device?. 78

f)      How to get data log if it can’t be uploaded from MaxiTools or Data Log menu?. 78

6)     How to get remote assistance via TeamViewer on tablet?. 78

4.     Replacement and Repair. 78

1)     How to troubleshoot if the device cannot start?. 78

2)     What if the device stuck on the Startup screen?. 79

3)     How to troubleshoot if the device cannot connect WiFi?. 79

4)     How to troubleshoot if the device cannot connect Bluetooth?. 79

5)     How to check if Touchscreen/TP Screen is defective?. 79

6)     How to check if LCD screen is defective?. 80

7)     How to check if battery is defective?. 80

8)     How to Replace Touchscreen/TP Screen?. 80

9)     How to Replace LCD Screen?. 80

10)       How to Replace Battery?. 81

5.     How to Report Problem to Autel Tech Support?. 81

6.     Service Procedures. 81

1. Pre-sales Consult
2. About Product Category
3. How many categories does Autel/OTOFIX device have?

Autel/OTOFIX includes Diagnostic device, Battery Test device, IMMO device, TPMS device, ADAS device, EV Charger and other special device.

Please refer to the following table for model details:

Please refer to the following table for model details:

1. About Vehicle Coverage
2. How to check vehicle and function coverage?

1. Please click below coverage link:

For Autel tablets or AP200 series devices: https://www.autel.com/vehicle-coverage/coverage2

For Autel hand-held series devices: https://www.autel.com/vehicle-coverage/coverage1

For OTOFIX devices: https://www.otofixtech.com/vehicle-coverage/coverage2

Select device model, vehicle make, model and year, then click Search button 
(here take Ultra as an example):

1. 
   Click VIEW MORE button for more details:

2. Which model supports XX vehicle for XX function?

Please refer to vehicle and function coverage link mentioned on above Vehicle Coverage section to check. 

If further assistance is in need, please provide vehicle VIN, make, model, year and engine model to Autel tech support to check.

For Autel device, except MS906CV, all 808 series, 900 series, 906 series, 908 series and Ultra series model can support Active test / Bi-directional control. 

For OTOFIX device, all model can support Active test / Bi-directional control.

Note: for model details, please refer to the model table of 1^st part of 1^st section of this FAQ.

For Autel device, Ultra S2, MS919 S2, MS909 S2, Ultra EV, Ultra, Ultra Lite, Ultra Lite S, MS919, MS909, MS909 EV, Elite II, Elite II Pro, Elite, MS908S Pro II, MK908 Pro II, MS908S Pro, MS908 Pro and MK908 Pro can support ECU online programming.

For OTOFIX device, only EvoScan Ultral and a certain Taiwan customizable D1 MAX can support ECU online programming.

For Autel device, all Ultra series, DS900, DS900 BT, DS900 TS, MP900, MP900 BT, MP900 TS, 908 series and 906 series model except MS906, MS906S and MS906CV can support ECU online coding.

For OTOFIX device, D1, D1 Pro, D1 Plus, D1 Max, D1 ProS, D1 ProS2, D1 Max2 and EvoScan Ultra can support ECU online coding.

Normally, MS909CV, MS908CV,MS908CV II and MS906CV can support 24V vehicle.

1. About sale Price/Fee
2. What is the price of XX model?

Sorry that as Autel Headquarter in China do not provide retail directly, we do not have specific price, so it is suggested to contact Autel/OTOFIX authorized dealer for price details.

Please provide device serial number for Autel tech support to check annual subscription.

All hand-held series model, AP2500, AP2500E, AP200 and HT200 model can download software for lifelong free.

Note: Diaglink can only download 1 vehicle software for lifelong free, for more vehicle software, it needs to purchase firstly to download software for lifelong free.

AP2500, AP2500E,AP200 and HT200 device can also only download 1 vehicle software for lifelong free, and it needs purchase for more vehicle software, and after purchase, the vehicle is only valid for 1 year.

1. About device purchase.
2. Where to purchase Autel device?

As Autel Headquarter in China do not provide retail directly, it is suggested to contact Autel authorized dealer to purchase device, or please go to https://www.auteltech.com/wheretobuy.jhtml then select a certain authorized dealer to purchase Autel device.

As Autel Headquarter in China do not provide retail directly, it is suggested to contact Autel authorized dealer to purchase device, or please go to https://www.otofixtech.com/wheretobuy.jhtml then select a certain authorized dealer to check.

Please click below link https://www.auteltech.com/wheretobuy.jhtml and select a specific region to check Autel authorized dealer:

Autel does not provide retail directly.

OTOFIX does not provide retail directly.

Normally, it is genuine. If possible, please provide serial number of device and order details to Autel tech support to take a further check.

1. About Warranty Policy
2. How long is the warranty period for Autel/OTOFIX device?

Different area may have different warranty periods.

All Autel/OTOFIX products purchased from official European distributors provide with the European warranty: 24-Month Limited Warranty 

Other area: 12-Month Limited Warranty

If under warranty, your Autel/OTOFIX tool will be repaired or replaced free of charge unless damaged (including but not limited to a cracked screen, broken case, chemical exposure or liquid damage) to accident, abuse, misuse, natural disaster, insufficient or excessive electrical supply, abnormal mechanical or environmental conditions or unauthorized disassembly, repair or modification. If the repaired unit is out of warranty, the customer will be contacted and will be responsible for the repair fee.

This warranty does not apply to:

1. Products subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage;
2. Products whose mechanical serial number or electronic serial number has been removed, altered or defaced;
3. Damage from exposure to excessive temperatures or extreme environmental conditions;
4. Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the Company;
5. Defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts.
6. Products damaged from external causes such as fire, dirt, sand, battery leakage, blown fuse, theft or improper usage of any electrical source.
7. Should customer contact seller dealer or Autel Headquarter for repair or replacement?

Yes, if you are experiencing trouble with your tools, please contact your local store, distributor or contact Autel's free technical support. Specialists are available via phone, email and chat.

Products requiring service should be returned as follows

Call or email the Technical Service Center with your model and serial number to obtain a Return Reference Number.

1. Basic Operation
2. About Registration
3. What model don’t need registration?

AL301, AL319, MS309, AL419, AL439, AL519, AL539(B), MS609, ML301, ML319, ML519

For Autel model: Ultra S2, MS919S2, MS909S2,Ultra EV, Ultra, Ultra Lite, Ultra Lite S, MS919, MS909, MS909EV, MS909CV, Elite II Pro, Elite II, Elite, MS908S Pro II, MS908S II, MK908 Pro II, MK908 II, MS908S Pro, MS908S, MS908 Pro, MS908CV, MS908 CV II, MS908, MK908 Pro, MK908, MS906 Pro-TS, MS906Pro, MK906 Pro-TS, MK906 Pro, MS906BT, MS906TS, MS906S, MS906, MK906BT, 

MX900, MX900-TS, MK900, MK900-BT, MK900-TS, DS900, DS900TS, DS900-BT, DS900-TS, MP900, MP900-BT, MP900Z-BT, MP900-TS, MP900E, 

MP808BT PRO, MP808BT, MP808S-TS, MP808Z-TS, MP808TS, MP808S, MP808, DS808S-TS, DS808TS, DS808(K), MX808S-TS, MX808TS, MX808S, MX808, MK808S-TS, MK808Z-TS, MK808TS, MK808BT PRO, MK808Z-BT, MK808S, MK808BT, MK808, AL329, AL529(HD), AL609(P), AL619(EU), AL629, ML329, ML529(HD), ML609, ML619, ML629 MD802, MD805, MD806(Pro), MD808(Pro) Maxi check pro, Diaglink.

For OTOFIX model: EvoScan Ultra, D1 Max, D1 Plus, D1 Pro, D1, D1 Lite, D1 ProS, D1 ProS2, 

AP2500/AP2500E(only available for certain region), AP200, HT200, AP200C, AP200M, AP200H

Registering on Autel/OTOFIX official website:

1. Visit the website https://pro.autel.com/ or http://pro.otofixtech.com/
2. 
   If you are a new member of Autel, please click Register to create an ID.
3. 
   Enter the required information in the input fields.

Note: Please select your country correctly, as once the country is selected, it cannot be modified.

1. Click the Request button to get an email verification code and SMS verification code. 
2. The online system will automatically send a verification code to the registered email address or phone number. 

Note: email must be enter here, while phone number is optional 

Note: If you cannot find verification code, please make sure to check the SPAM.

Register on tablet device:

1. For device that has not registered, there will be a pop up window as below picture shows to remind customer to register the device when device is start or when customer tap Update icon.
2. Tap Link button on the pop up window

Note: Please select your country correctly, as once the country is selected, it cannot be modified.

1. Click the Request button to get an email verification code and SMS verification code. 
2. The online system will automatically send a verification code to the registered email address or phone number. 

Note: email must be entered here, while phone number is optional 

Note: If you cannot find verification code, please make sure to check the SPAM.

1. Read through User Service Agreement and Privacy Policy, then check and select the option, and then click select the and click 
   Register. 
2. 
   A new Autel ID is registered successfully when device shows below page.

5. What if login password of Autel ID was forgot?
6. Visit the website https://pro.autel.com/ or http://pro.otofixtech.com/
7. Or Visit https://www.autel.com/ click Log In
8. Click Forgot Password.

1. Enter the Autel ID then hit Request button, then a verification code will be automatically sent to the registered email address or phone number.
2. Check your email or phone to get the verification code. Input the code in the Verification Code field and complete other required fields, after that click Submit to reset a new password.
3. Note: If you cannot find verification code, please make sure to check the SPAM.

Register device on the official website: 

1. 
   Go to "Product Registration" and enter device serial number and registration password, then click Submit button.
2. Register on tool itself (it is only available for table)
3. For device that has not registered, there will be a pop up window as below picture shows to remind customer to register the device when device is start or when customer tap Update icon.
4. Tap Link button on the pop up window.

Note: If you have not have an Autel ID, tap Register button and enter information as it is required, or refer to the d) part of Autel ID creating part.

.

8. How to register APP series device?
9. Search for AP2500/AP2500E(only available for certain region), MaxiAP200/HT200/AP200C/ AP200M, AP200H app in Google Play or App Store to download and install the app to your device.
10. Open the app, enter the Autel ID and password, and tap Log In.
11. Note: If you do not have an Autel ID yet, please tap Register and follow the on-screen instructions to register one. 
12. 
    Scan the QR code on the APP series Bluetooth dongle to put in the serial number or tap Connect VCI to read serial number, and plug the APP series Bluetooth dongle to vehicle to read the serial number, then tap Bind option.

9. How to change Autel ID?

Please provide the serial number to support@autel.com and advise which Autel ID you would like to change the device to.

Note: please make sure the email address is already registered as an Autel ID before sending to support@autel.com.

1. Checking Basic Information on Device
2. How to check serial number of the device?

Please go to MaxiSys/MaxiCom/OTOFIX-- Settings-- About--Serial number to check serial number, or you can check it under the barcode on the back of device.

Please go to MaxiSys/MaxiCom/OTOFIX-- Settings-- About--Password to check the registration password.

Please go to MaxiSys/MaxiCom/OTOFIX -- Support-- My Account-- Personal info to check the Autel ID, or you can tap Update icon, and check it on the top of the interface.

Please go to MaxiSys/MaxiCom/OTOFIX----Support----My Account---- Personal info to check the Autel ID, or you can tap Update icon, and check it on the top of the interface.

Please go to MaxiSys/MaxiCom/OTOFIX----Settings----About----Version number to check the System program version information.

Please go to MaxiSys/MaxiCom/OTOFIX----Settings----About----OS version to check the OS version information.

Please connect the VCI to Autel/OTOFIX tablet device, then go to MaxiSys/MaxiCom/OTOFIX----Settings----About----VCI Firmware to check VCI firmware version information.

Or please take the following step to check:

1. Download Maxi PC Suite from website: https://www.auteltech.com/download.jhtml
2. Connect the MaxiFlash VCI to computer with USB cable.
3. Start the Maxi PC Suite click Installed to check the VCI firmware and OS version.

8. How to check vehicle software version?

Please go to MaxiSys/MaxiCom/OTOFIX----Diagnostic----choose vehicle brand and the vehicle software version will be displayed in the upper left corner of device interface.

Please go to System settings----Apps, then tap email app or other app and the version information will show on under the app name on the top of device interface.

Please go to System settings----Storage to check the storage details.

Please go to System settings--About tablet----(Status)---WIFI MAC address.

1. About Update
2. How to update tablet device?

Please go to Maxisys/MaxiCoM/OTOFIX---Update, update the OS (If available) firstly, then update the System Programs and LibComms (If available), finally update vehicle software.

2. How to update handheld device?
3. For following devices that update via Maxi PC suite: 

AL329, AL529(HD), AL609(P), AL619(EU), AL629, ML319, ML519, ML329, ML529(HD), ML609, ML619, ML629, MD802, MD805, MD806(Pro), MD808(Pro)

https://www.youtube.com/watch?v=xAKEvaUvzdM

AL319, AL419, AL439, AL519, AL539(B)

https://www.youtube.com/watch?v=5FOV5mUuiG0

SAL301, ML301, MS309, MS609

3. How to update VCI?
4. Update VCI by Maxi PC suite (below takes MaxiFlash Elite as an example)

Note. Please make sure the VCI is ON and connected to device via one of the following ways.

Step 1: Connect the MaxiFlash Elite to computer with USB cable.

Step 2: Run Maxi PC Suite and scan the MaxiFlash Elite.

Step 3: Update Arm Suite and FW.

1. Update VCI by connecting with Autel/OTOFIX tablet device;
2. Please click below link for instruction:

https://www.youtube.com/watch?v=ucAh5KttBM8 

No. It needs to download the OS (If available) firstly, then download the System Programs and LibComms (If available), only after that can the vehicle software be downloaded.

There are four ways to renew the subscription, customer can select one of the options to renew the subscription, of which please make sure network is good for all option except the 3rd one.

1. 
   Tap the “Update” icon and click “Renew” on top right on tablet 
2. Go to the website https://pro.autel.com/ on a PC and log in with your Autel ID, then refer to payment instruction at the left-hand side and try.

Step 1: Customer pay the subscription cost to seller dealer.

Step 2: Seller dealer contact Autel sales department and pay the subscription cost.

Step 3: Autel helps add the subscription manually.

Step 1: Purchase the TCP card from seller dealer. 

Step 2: Log into website https://pro.autel.com/ with Autel ID and password. (can be found at the TCP card).

Step 3: Go to Redeem to select scanner and input the activation code 

6. How to cancel subscription order that has not been paid?
7. 
   Log into Autel official website https://pro.autel.com/

In normal case if the SD card only has the read permission, it will show this error message. Please make sure your SD card has both read and write permission. You can go to computer and find the SD card, if you can set up a new file on the SD card, it means it has the write function. If can't, please check your computer settings or change another computer to check.

Please try the following step for storage space problem:

1. Please insert an SD card of 32GB or 64 GB. Please make sure the external SD card is formatted to FAT32 before inserting to the device. Then you can go to Data Manager----Vehicle Manager to move some vehicle software to the SD card, so that the device can have more internal storage space.
2. If still further problem after that. Please try factory reset the device then connect it to network and go to Update to download all software to check again.
3. Here is the directory: Settings---System settings---Reset---Factory data reset------Erase SD card---Reset.

Note: when downloading software, please download the software of largest size first, that is, the larger the software is, then earlier it should be download.

Please try different networks and make sure the network is valid. If still further problem after that, please contact support@autel.com and provide serial number of the device.

1. About Language
2. What language can Autel/OTOFIX device support?

In general, Autel device can support Traditional Chinese, English, Spanish, German, Russian, Italian, Polish, Swedish, Korean, Japanese, Portuguese, French, Netherlands, Turkish, Arabic, Greek, Thai, Vietnamese, Hebrew.

Note: Some languages may only available for certain device or for device that is purchased from certain region. For more details, please contact support@autel.com and provide device serial number to check.

Not more than two languages.

Please go to MaxiSys/MaxiCom/OTOFIX----Settings----Language to select the language.

Note: Only after the language is authorized that the language can work normally on the device. 

Please contact support@autel.com and provide serial number of device.

Please contact support@autel.com and provide serial number and screenshot to show the incorrect translation. Besides, if there is any your suggestion regarding correct translation, it will be much appreciated

Please contact support@autel.com and provide serial number and screenshot to show the different translation.

1. About Email Setup
2. How to set up Gmail email account on tablet device?

There are two methods to log in Gmail account on tablet device.

Method 1: please take the following steps to set up the Gmail account:

1. 
   Please start tablet device and tap Email icon on device home page. 
2. Enter Email account, click Next.
3. 
   Tap “SIGN IN WITH GOOGLE” and click Next.
4. 
   Enter your password, then click Sign in.
5. 
   Enter the verification code and click done.
6. Click Allow. 
7. 
   Set Inbox Checking frequency as “Every 5 minutes” and click Next.
8. 
   Input your Name for your account:
9. Email account was set up successfully.

Method 2: Please take the following step to set up Gmail email:

1. 
   Login your Gmail on PC/Laptop and click Setting icon.
2. 
   Click “See all settings”
3. 
   Click “Forwarding and POP/IMAP”.
4. 
   Enable POP and IMAP, then click “Save changes’. 
5. 
   Click “Manage your Google account”.

 Note: if there is not “Less secure app access” option, please skip this step and turn to the next step.

1. Enter Gmail address, password and click Manual setup
2. 
   Click POP3
3. Set Incoming server settings as below:

1. 
   Input your Name for your account and click Next:
2. Email account was set up successfully.

2. How to set up Outlook email account on tablet device?
3. 
   Log into the outlook email and click ‘Settings’ icon.
4. 
   Click View all outlook settings.
5. 
   Click ‘Sync email’, check the ‘Yes’ and ‘Let apps and devices delete message from outlook’, then click save.
6. 
   Go to Google to set “Security“ to enable ”Turn on access(not recommended)” option.
7. Then click the ‘email’ icon on Autel tablet and type in email address, password. Set incoming server and outgoing server as the following shows.

Incoming server:

IMAP

Server: outlook.office365.com

Port: 993

Encryption: SSL/TLS(Accept all cerritificates)

Or

POP

Server: outlook.office365.com

Port: 995

Encryption: SSL/TLS(Accept all certificates)

Outgoing server:

SMTP

Server: smtp.office365.com

Port: 587

Encryption: STARTTLS(Accept all certificates)

Note: Some server use HTTPS protocol, please make sure “Security type” always select “Accept all certificates”.

Note: Device with Android version of V4.4 cannot support TLS1.2 protocol. So if the device shows error message as below picture, it means this email cannot be set up on the device currently.

You can go to System Settings---About tablet to check you devices Android version 

3. How to set up Hotmail email account on tablet device?
4. Go to outlook mail.com website and login the mail box on computer (register one first if you have no hotmail email before).
5. After login to your email account, click Setting icon----Click Option---click Account----click POP and IMAP----Click POP----choose “ Allow/Yes”, choose “Allow device or app delete email sent from Outlook ”-- click ’Save’.
6. 
   Start Email app on Autel/OTOFIX tablet device, and then enter Hotmail email ID and password to login.
7. 
   Set incoming server and outgoing server.
8. Set outgoing server settings

1. 
   Setup completed, please test email function.

4. How to set up Yahoo email account on tablet device?
5. 
   Register a Yahoo ID and login the email account on Yahoo.com from a PC. If you have already had a Yahoo email address, just login to your email account on Yahoo.com and click at Personal settings as below:
6. 
   Choose Account Info as following:
7. 
   click at Account Security: 

1. 
   Make sure that “Allow apps that use less secure sign in” is enabled:
2. Start Autel/OTOFIX tablet device, access Email app and enter correct yahoo email address and password and login.

5. What if it shows “username or password incorrect” error?
6. Please make sure email set up procedure is performed according to the instruction.
7. Please check whether the account and password is entered correctly. 
8. If yes, please go to Settings-- App--Email, check the Email version, then contact support@autel.com and provide the app version information and serial number of device. 

1. About Printing Setup
2. How to print report via PC-Link on tablet device?

Please click the link https://www.youtube.com/watch?v=eF302Dyy-0o for instruction.

Or you can also refer to the following step to set up printing.

1. Visit Autel website https://www.autel.com/download.jhtml,then click Support—Downloads to download Maxi PC Suite:
2. 
   Run setup.exe to install Maxi PC link on computer, then an icon will appear in the toolbar on the bottom right of your PC screen.
3. To automatically print by a default printer, please select Auto Print in the PC Link application.

Note: Please make sure the computer installed with the Printing Driver program is connected to a printer.

There are two methods:

Method1: The printer and the tablet are in the same local area network 

1. 
   Enter print page,
2. Click “Print this page” button, a pop-up box will pop up to select the printing method, select Print via Wi-Fi the first time to use it. 

1. 
   Click Print via Wi-Fi, click Agree, and the preview page will be displayed: You need to check the required items: License Agreement and Privacy Policy, and click Agree. (The printing plugin of Mopria Print Service app will be installed silently at this time).
2. 
   After a while, the print preview interface will be loaded. You can switch the printer in the upper left corner to select the printer on the same local area network as your tablet, If an icon   appears in the upper right corner, the connection is successful, then click Print.
3. You can also select Print via Wi-Fi as the default printing method in step iii, or directly set Print via Wi-Fi as the default printing method on the settings page, so that you can use this function later. 

Method 2: Wi-Fi Direct printing, the tablet is connected to the local area network provided by the printer.

1. Confirm that the printer has this function (here take HP printer as an example). This printing method is to connect to the local area network provided by the printer. After connection, the operation process is the same as that of option 1.
2. Make sure the wireless network of the printer is turned on, as shown in the figure below

Autel model: MX900, MK900, MK900-BT, MX900-TS, MK900-TS, DS900, DS900-BT, MP900, MP900E, MP900E kit, DS900-TS, MP900-TS, MP900-BT, MP900Z-BT, MP900-BT kit, MS906 Pro, MaxiSys MS906 MAX, MS906 Pro-TS, MK906 pro, MK906S pro, MK906 pro-TS/MK906S pro-TS, MS908S II, MS908S Pro II, MS908S3, MK908 II, MK908 pro II, Maxisys Elite II, Maxisys Elite II pro, MS909, MS919, Ultra, MaxiSys Ultra S2, MaxiSys MS919S2, MaxiSys MS909S2, Ultra Lite, Ultra Lite S

OTOFIX model: D1 PRO (Andriod 10.0), D1 Plus, D1 Max, EvoScan Ultra, D1 PorS, D1 ProS2, D1 Max2

Note: WIFI printing is only available after device is updated with version number V2.09 or above version.

1. About Screen Locking Password
2. How to set screen locking password on Autel 808 series?

Note: please make sure the 808 series device is with Maxi UI version V3.40.00 or newer (Maxi UI version can be found by clicking at system settings---About tablet) to take the following steps: 

1. It is highly recommended to check and make sure that scanner is connected to internet well and upload the screen lock password to Autel sever, so you can clear it when the screen lock password has been forgotten.
2. If you do not want to upload the PIN code, please click at Cancel.
3. If you click at OK button, the next page will pop up for you to enter your Autel ID.
4. Input the Autel ID of this scanner and then click at Send code/Get code button.
5. 
   Check your email and input the verification code, then click at Upload Service button.
6. 
   If the wrong Autel ID was entered, you will be told “The account entered does not match the one used for registration).
7. If Autel ID and verification code were input correctly, you will get message “Bind success”, which means screen lock password has been uploaded to Autel sever successfully.

2. How to set screen locking password on Maxisys Ultra series?

Please take the following steps to set screen lock password (below take Ultra as an example):

1. It is recommended to check and make sure that scanner is connected to internet well and upload the screen lock password to Autel sever, so you can clear it when the screen lock password has been forgotten.
2. If you do not wish to upload the PIN code, please click at Cancel.
3. If you click at OK button, the next page will pop up for you to enter your Autel ID. 
4. Input the Autel ID of this scanner and then click at Send code/Get code button.
5. 
   Check your email and input the verification code, then click at Upload Service button.
6. 
   If the wrong Autel ID was entered, you will be told “The account entered does not match the one used for registration).
7. If Autel ID and verification code were input correctly, you will get message “Bind success”, which means screen lock password has been uploaded to Autel sever successfully.

3. How to set screen locking password on Otofix D1 series?

Please take the following steps to set screen locking password (below take D1 Max as an example):

1. 
   Click at Settings at the Home page.
2. Then go to Security/Security & Location and select Screen Lock.

1. It is recommended to check and make sure that scanner is connected to internet well and upload the screen lock password to Autel sever, so you can clear it when the screen lock password has been forgotten.
2. If you do not wish to upload the PIN code, please click at Cancel.
3. If you click at OK button, the next page will pop up for you to enter your Autel ID. 

1. Input the Autel ID of this scanner and then click at Send code/Get code button.
2. Check your email and input the verification code, then click at Upload Service button.

24. If the wrong Autel ID was entered, you will be told “The account entered does not match the one used for registration).
25. If Autel ID and verification code were input correctly, you will get message “Bind success”, which means screen lock password has been uploaded to Autel sever successfully.

4. How to clear screen locking password that is forgotten on Autel 808 Series?

Note: This feature is only available on Autel 808 Series with Maxi UI version V3.40.00 or newer(Maxi UI version can be found by clicking at system settings---About tablet) and the screen lock password was uploaded to Autel sever when it was set.

1. Please input the wrong password for 5 times and then you will get a window for resetting the screen lock password.
2. 
   Click at OK, then window like following one will pop up.
3. 
   Input the Autel ID of this scanner into “Enter email” box. Then click at Get code button.
4. Check your email and you will get a verification code for clearing the screen lock password.
5. Input the verification code into “Enter verification code” box and then click on Reset password.
6. 
   If all the information is correct (including Autel ID and verification code), the screen lock password will be cleared and scanner will get into home page automatically.
7. Note: If the screen lock password was not uploaded to Autel ever when it was set, it will be stuck at step 5 and keeping message that “upload timeout”, even though your network is connected.

5. How to clear screen lock password that is forgotten on Maxisys Ultra    series?

Note: This feature is only available if the screen lock password was uploaded to Autel sever successfully when it was set.

1. Press and hold the first button at the bottom of screen, then move it to the right top corner of scanner.
2. 
   Then window as the following one will pop up.
3. Input the Autel ID of this scanner into “Enter email” box. Then click 
   at Get code button.
4. Check your email and you will get a verification code for clearing the screen lock password.
5. Input the verification code into “Enter verification code” box and then click at Reset password.
6. 
   If all the information is correct (including Autel ID and verification code), the screen lock password will be cleared and scanner will get into home page automatically.
7. If the screen lock password was not uploaded to our sever when it was set, it will be stuck at step 5 and keeping message that “upload timeout”, even though your network is connected.

6. How to clear screen lock password that is forgotten on Otofix D1 series?
7. Press and hold the first button at the bottom of screen, then move 
   it to the right top corner of scanner.
8. Then window as the following one will pop up.
9. 
   Input the Autel ID of this scanner into “Enter email” box. Then click at Get code button.
10. Check your email and you will get a verification code for clearing the screen lock password.
11. Input the verification code into “Enter verification code” box and then click at Reset password.
12. 
    If all the information is correct (including Autel ID and verification code), the screen lock password will be cleared and scanner will restart and get into home page automatically.
13. If the screen lock password was not uploaded to our sever when it was set, it will be stuck at step 5 and keeping message that “upload timeout”, even though your network is connected.

1. About Additional Function
2. Battery Test 

1. What additional device is in need for Battery Test function?

For Autel device: it needs to work with BT506 (need purchasing separately). 

For OTOFIX device: it needs to work with BT1 Lite (need purchasing separately).

For Autel device: MK808BT, MK808BT Pro,MK808Z-BT, MK808K-BT, MK900-BT, MX808TS, MX808S-TS, MX900-TS, MK808TS, MK808S-TS, MK808Z-TS, MK900-TS, DS808 BT, DS808S-BT, DS900-BT, DS808TS, DS808S-TS, DS900-TS, MP808TS, MP808S-TS, MP808Z-TS, MP900-TS, MP808BT, MP808BT Pro, MP900-BT(UUC), MP900Z-BT, MP900-BT kit, MS906S, MS906TS, MS906BT, MK906BT, MS906 Pro, MS906 MAX, MS906 Pro-TS, MK906 pro, MK906S pro, MK906 pro-TS/MK906S pro-TS, MS908S, MS908SPro, MS908S II, MS908S Pro II, MS908S3, MK908 II, MK908 pro II, Maxisys Elite, Maxisys Elite II, Maxisys Elite II pro, MS909, MS919, Ultra, MaxiSys Ultra S2, MaxiSys MS919S2, MaxiSys MS909S2, Ultra Lite, Ultra Lite S
 

For OTOFIX device: EvoScan Ultra, D1 Max, D1 Plus, D1 Pro, D1, D1 Lite, D1 ProS, D1 ProS2, D1 Max2

Note: Only when system version of 808 series device is updated to V2.62 and above, will this series support Battery Test function.

Connect MaxiBas BT506/BT1 Lite with tablet device;

Tap VCI Manager application on the MaxiSys/MaxiCOM/OTOFIX Job Menu, tap BAS BT to pair the BT506/BT1 Lite with diagnostic. 

Tap the Battery Test application on the MaxiSys/MaxiCOM/OTOFIX Job Menu, and select the In-vehicle Test or Out-vehicle menu as in need to start the function.

Below link take D1 MAX and BT1 Lite as an example, please click below link and refer to page 51-62 for more operation instruction:

https://www.otofixtech.com/u/cms/www/202209/21034233ipm7.pdf

2. MaxiVideo/Digital Inspection
3. Is MaxiVideo and Digital Inspection a same function?

Yes.

This function needs to work with Digital Inspection Camera MV105/108/MV105S/MV108S and its fittings and they need purchasing separately.

For Autel model: all 808 series, 906 series, 900 series ,908 series and Ultra series model except MS906 and MS906CV.

Note: Only when system version of 808 series device is updated to V2.62 and above, will this series support MaxiVideo/Digital Inspection function.

For OTOFIX model: EvoScan Ultra, D1 Max, D1 Plus, D1 Pro, D1, D1, D1 ProS, D1 ProS2, D1 Max2

Below link take MS906BT as an example, please click below link and refer to page 127-133 for operation instruction:

https://www.auteltech.com/u/cms/www/202207/18003548260p.pdf

Please download AMCAP from Google Play or contact Autel tech support (support@auel.com) to get the AMCAP apk and install in your computer. Then connect the MV105/MV108 to your computer and it will be ready to work (other operation should be same as the one working with diagnostic device, so you can also refer to below link and refer to page 127-133 for more details:

https://www.auteltech.com/u/cms/www/202207/18003548260p.pdf

3. Oscilloscope/MaxiScope
4. What additional device is in need for oscilloscope/MaxiScope function?

MP408 or MaxiFlash VCMI that includes oscilloscope function.

Note: It needs to purchase MaxiScope Automotive Oscilloscope tool kit to have the MP408.

For Autel model: below models can support oscilloscope/MaxiScope function.

Ultra, Ultra Lite S, MS919

Elite II, MS908S Pro II, MS908S II, MK908 Pro II, MK908 II, MS908S Pro, MS908S 3, MS908S, MS908 Pro, MS908, MK908 Pro, MK908, MS908CV.

MS906 Pro-TS, MS906Pro, MS906BT, MS906TS, MS906S, MK906BT.

For OTOFIX model: only D1 Pro can support oscilloscope/MaxiScope function.

 MaxiFlash VCMI 

For diagnostic device working with MP408:

Please make sure both Autel/OTOFIX diagnostic device and MP408 has been updated to the latest version.

Please Connect MP408 with Autel/OTOFIX diagnostic device by USB cable, and connect MP408 to vehicle, then the function will be ready to start.

For more details, please click the following link and refer to page 110-126 (below take MS906BT as an example): 

https://www.auteltech.com/u/cms/www/202207/18003548260p.pdf

For diagnostic device working with VCMI:

Please click the following link and refer to page 89-197 for instruction (below take Ultra as an example):

https://www.auteltech.com/u/cms/www/202012/040244291udd.pdf

How can MP408 oscilloscope function work on PC?

Please click the following link for instruction:

https://www.auteltech.com/u/cms/www/202105/10023802hr39.pdf 

4. ADAS
5. What additional device is in need for ADAS?

It would need ADAS main frame including complete frame, MA600, IA800 solution or IA900WA to complete some ADAS professional function.

Ultra S2, MS919S2, MS909S2,Ultra, Ultra EV, MS919, MS909, MS909EV, MS 909CV, Elite, MS908S Pro II, MS908S 3, MS908S II, MS908S Pro, MS908S, MS908 Pro and MS908 can support ADAS function.

MS906 Pro-TS, MS906Pro, MS906BT, MS906TS,  

Option 1: New users can directly purchase AUTEL MaxiSys ADAS Tablet device with full function of diagnostic calibration.

Option 2: Existing Autel tablet device users, such as MS908 series users, can purchase an ADAS physical activation card, and log in Autel official website (https://pro.autel.com/), then go to Redeem menu and enter the serial number and activation code on the card to activate the ADAS software function and bind the main frame. 

1. How to get started with device for Diagnostic?
2. For device with a separate VCI:

Insert the VCI into the OBDII port, which is generally located under the vehicle dashboard.

Long press the Lock/Power button to power up the Diagnostic device. Ensure the Diagnostic Tablet has a charged battery or is connected to the DC power supply.

Pair up the diagnostic device with the VCI via Bluetooth to establish a communication link. NOTE: The Diagnostic Tablet and the VCI are configured to automatically synchronize with each other on first use, so there is no need to pair up.

When the VCI is properly connected to the vehicle and Diagnostic device, the VCI status button at the bottom bar on the screen displays a green BT icon. This indicates your Diagnostic device is ready to start vehicle diagnosis.

Insert the main cable into the OBDII port, which is generally located under the vehicle dashboard.

Long press the Lock/Power button to power up the Diagnostic device. Ensure the Diagnostic Tablet has a charged battery or is connected to the DC power supply.

When the main is properly connected to the vehicle and Diagnostic device, the Diagnostic device is ready to start vehicle diagnosis.

1. After sales
2. About APP
3. What if there is no vehicle software under Diagnostic menu after device language is changed?

Please make sure the device language has been authorized and all available software has been downloaded.

If the language is not authorized, please contact Autel tech support and provide serial number of device to check.

If available software cannot be downloaded and the tablet is still with active subscription, please take the following steps to make sure you can update all software: Go to System settings---Reset ---Factory data reset (check erase SD card)---Reset tablet to reset the device as below picture show, then go to Update to download all software again. 

Go to [Files---Internal_sd], or [ES File Explore---Internal storage], then select [scan—weblibs] and delete the files in weblibs, then restart the device. If still crash, once the problem occurred, please go to Maxi tool to collect a log to upload for further analyzing. 

This may happen to 32G storage device, please insert an SD card (16-64G, format to FAT32) into the device card slot, then go to Data manager---Vehicle management to move the BMW, Benz etc. 6 software to the external SD card. Then go to Update to download the software again.

Note: please make sure device is with valid software subscription before deleting software.

If the device still in active update period, please go to [Files---Internal_sd], or [ES File Explore---Internal storage], then select [ Scan---vehicle] and select the corresponding vehicle software to delete, then go to Update to download the software again. If still have problem, please go to Maxitools to collect a data log and upload for analyzing. 

1. Performing Function
2. Failed Communication

1. What if there is communication failure with a specific module?

If can communicate with other modules, only the specific module can’t communicate, please check the module itself is fine or not, also please check the hardware connection of the module. If still any problem, please upload a datalog for confirmation: https://www.youtube.com/watch?v=IcZDUgPzhck 

Please check if the voltage on the top right of Autel/OTOFIX device interface is 0V. 0V means no communication with the whole vehicle, please check the connection between Autel/OTOFIX device and vehicle. And try to update the VCI firmware or change another VCI or main cable. 

If the voltage is 12-13V, please read the vehicle through EOBD and upload a data log, then read through vehicle software and upload another data log for analyzing. 

2. Error Message
3. What if device shows “the function is not supported”?

The function is not supported means the corresponding function is not supported by the vehicle and no device can perform the function. 

If ‘Linking error’ message appears on hand-held series devices, please check if the vehicle support OBDII or not, if the vehicle supports OBDII still have the message, please check the connection between the device and vehicle or change another OBDII cable. 

Error code 10010 means WIFI or Ethernet cable not connected, please double check the network connection.

Error code 10001 means network or WIFI problem, please try to change another WIFI to double check.

Error code 10003 means download failed. Please try to change another WIFI, and make sure the device still in active update period. If still have problem, please upload a data log for analyzing. 

Error code 10004 means the function is not supported.

Error code 10007 means some problem happened to Autel server. Please upload data log and contact Autel support at support@autel.com.

Error code 10009 means unknown error, please try to change another WiFi, if still the same, please upload a data log and contact Autel support at support@autel.com.

Error code 11001 means the device has not been registered. Please register the device in following website:

https://pro.autel.com/ (or http://pro.otofixtech.com/)

Error code 11003 means the device update period expired. Please renew subscription firstly.

How to renew subscription:

Please log in the following link with your Autel ID, and go to “My device” to renew subscription. For more details please check “Payment instructions” on the left side column. 

https://pro.autel.com/  (or http://pro.otofixtech.com/)

Error code 11205 means non-exist seriel number/ wrong password/ device verification data failed. Please try to change another WiFi. If still the same, please upload a data log and contact Autel support at support@autel.com. 

1. About Authorization Issues
2. Error Message “Software is not authorized!”

If copy software from other scanners, you may see the error message ‘Software is not authorized’, please log into the correct Autel ID to download software.   

Error code 1 means the authorization file not exist. Please try to delete the vehicle software and download again to get the authorization file (make sure the device in valid update period). If still have problem, please upload a Maxitools log for analyzing. 

Error code 2 means the SN and password does not match. Please provide the SN on back label, also provide the SN and Registration Password on Settings---About page and contact tech support at support@autel.com.

Error code 3 means the selected language has not been authorized. Please provide the SN and language needed to support@autel.com to get authorization. 

Error code 4 means the wired LAN does not match. Please upload a Maxitools log and contact Autel support at support@autel.com.

Error code 5 means wireless LAN does not match. Please check if all vehicle software has the same error message or only several vehicle brands has the problem. If only several brands have the problem, can uninstall the vehicle software and install again (make sure device in active update period). If all vehicle brands has same problem, please upload a Maxi tool for further analyzing. 

Error code 7 means the vehicle software version error. Please delete the vehicle software and download the software again (make sure device still in active update period). If still have problem, please upload a Maxitools log for further analyzing. 

Error code 8 means the Dynamic library size is incorrect. Please upload a Maxitools log and contact Autel support at support@autel.com.

Error code 9 means the authorization file has not been generated. If the problem occurs after updating system program, please reoccur the problem and upload a Maxi too for analyzing. In normal case, if the device still in active update period, the problem will not exit, please keep the device in active update period. 

Error code 10 means the authorization file is empty or with error and not able to decode. Please delete the vehicle software and download the software again (make sure device still in active update period). If still have problem, please upload a Maxitools log for further analyzing. 

1. Operation Instruction
2. How to perform Oil reset?

Below video link is for reference, if in need, please click below link for instruction:

https://www.youtube.com/watch?v=5G_K-EduYQc 

Below video link is for reference, if in need, please click below link for instruction:

https://www.youtube.com/watch?v=nQRnKyVyMuQs 

Below video link is for reference, if in need, please click below link for instruction:

https://www.youtube.com/watch?v=RqNNdkkHkmkss 

Below video link is for reference, if in need, please click below link for instruction:

Link 1: https://www.youtube.com/watch?v=F4aYqLxXMLgs 

Link 2: https://www.youtube.com/watch?v=gnOKC9JBEAU 

Below video link is for reference, if in need, please click below link for instruction:

Link 1: https://www.youtube.com/watch?app=desktop&v=clTEfuEC-7M&t=14s；

Link 2: https://www.youtube.com/watch?v=zhITAsIQnGs

Link 3: https://www.youtube.com/watch?v=AYoXkYPtro8  

1. About Data Log
2. When needs to upload MaxiTool Log?

If any problem with the APPs (except vehicle software) on Autel/OTOFIX devices, can reoccur problem and upload Maxi tool log. 

After logging into Diagnostic or Service and have problem to read vehicles or perform any functions, can upload Data log for analyzing. 

Please reoccur the problem firstly, then go to MaxiTool---Log to click ‘Start’, then click Upload. 

Please refer to the following video to upload data log:

https://www.youtube.com/watch?v=o4DkgD0D_34&feature=youtu.be

Please refer to the following link to upload AP200/HT200 data log:

https://www.youtube.com/watch?v=70K9BMGoP9s

Firstly, please have the problem happened again, then go to MaxiTools---Log to click ‘Start’. Then go to ES file explorer---SD card---APP log to find the log file, then long press the log file name and click ‘more’ on the bottom right, and click ‘Compress’ , then send the compressed file to Autel support at support@autel.com. 

Contact Autel support to arrange a remote control, and provide Team Viewer ID in Quick Support/Remote desk, also please provide your time zone and available time. When Autel support remote control the tablet, please stay on the Team Viewer page and click ‘Allow’.

1. Replacement and Repair
2. How to troubleshoot if the device cannot start?

If device cannot start (nothing shown on screen), please follow these steps:

1. Charge device for 30 minutes to check if it is able to restart. 
2. Check if sleep indicator on device screen is flashing or not while restarting the device.
3. If sleep indicator is flashing, please connect the device to a computer screen via HDMI to see if any scanner tablet images on computer screen. If with images, means tablet LCD screen with problem, please contact local dealer or local repair center and send the device to Autel to repair. If no images, means OS system or mainboard with problem.
4. If sleep indicator is not flashing, just dead, it means battery, OS system or mainboard is with problem. Please try to flash this device to check if it’s OS system issue. If it still not works after the device is flashed, please contact local dealer or local repair center and send the device to Autel to repair.

1. What if the device stuck on the Startup screen?

If device stuck on the Startup screen, please follow these steps:

1. Restart the device first.
2. Check if device’s software subscription is active, if it is, it needs to flash the device with format software package.
3. If still not working after the device is flashed, it needs to check the mainboard. In this situation, please contact local dealer or local repair center and send the device to Autel for repair.

1. How to troubleshoot if the device cannot connect WiFi?

If device cannot connect WiFi, please follow these steps:

1. Restart the device first. 
2. Check if device’s software subscription is active, if it is, it needs to factory reset the device. If subscription is not active anymore, please remember not to select Erase SD card option.
3. If still not working, please repeat the operation and when the problem appears again, please click on MaxiTools---Log—Start—Upload, after that, please connect the device to a PC, then manually get the log from your device and send to Autel tech support. The log directory is as follows: “PC\Maxisys XXX\Internal storage\sdcard\AppLog directory”.   .

1. How to troubleshoot if the device cannot connect Bluetooth?

If device cannot connect Bluetooth, please follow these steps:

1. Restart the device first. 
2. Check if it’s the device issue or VCI issue: please try using a phone to search the device Bluetooth signal. 
3. If the tablet device Bluetooth signal cannot be searched by the phone. Please check if tablet software subscription is active, if it is, it needs to factory reset the device. if it is not active, please remember don’t select Erase SD card.
4. If the VCI Bluetooth signal cannot be searched by phone, please update the VCI to the latest version then check again.
5. If still not working, it needs to check device mainboard. In this situation, please contact local dealer or local repair center and send the device to Autel to repair.

1. How to check if Touchscreen/TP Screen is defective?

If device touch screen not working (cannot touching) or keeps freezing, please follow these steps for troubleshoting:

1. Restart the device first. 
2. Connect the device to a mouse via USB to check if mouse could control the devices or not. 
3. If yes, it means touch screen is with problem. In this situation, please contact local dealer or local repair center and send the device to Autel to repair.
4. If not, it means system or mainboard is probably with problem. It needs to flash the device with un-format software package. If still cannot touch after device it is flashed, it means the mainboard is with problem. In this situation, please contact local dealer or local repair center and send the device to Autel to repair.

If device screen shows abnormal, for example, there is lines or it is colorful, please follow these steps:

1. Connect the device to a computer screen via HDMI to see if tablet images shows normal on computer screen (If the tablet don’t have HDMI port, please try to use USB to HDMI adapter). 
2. If normal, it means tablet LCD screen is with problem. In this situation, please contact local dealer or local repair center and send the device to Autel to repair.
3. If abnormal, it means mainboard is probably with problem. In this situation, please contact local dealer or local repair center and send the device to Autel to repair.

1. How to check if battery is defective?

If device battery drops too fast/ not charged, please follow these steps:

1. Check if the voltage of battery is normally or not, (normally around 3.7-4.2V). 
2. If normal, it means tablet Mainboard is with problem. In this situation, please contact local dealer or local repair center and ssend the device to Autel to repair.
3. If abnormal, it means battery is with problem. In this situation, please contact local dealer or local repair center and send the device to Autel to repair.

1. How to Replace Touchscreen/TP Screen?

Because replacing the touch screen requires professional tools and technique, it is not recommended for end customers to replace the touch screen by themselves. Dealers with professional maintenance capabilities can apply to repair by themselves, otherwise, the warranty service will not be provided after disassembling the device without Autel permission.

Because replacing the LCD screen requires professional tools and techniques, it is not recommended for end customers to replace the LCD screen by themselves. Dealers with professional maintenance capabilities can apply to repair by themselves, otherwise, the warranty service will not be provided after disassembling the device without Autel permission.

Because replacing the battery requires professional tools and techniques, it is not recommended for end customers to replace the battery by themselves. Dealers with professional maintenance capabilities can apply to repair by themselves, otherwise, the warranty service will not be provided after disassembling the device without Autel permission.

When reporting a problem to tech support to analyze, please assist to provide information as follows:

Below example is for your reference: S

If you are experiencing trouble with your tools, please contact your local store, distributor or contact Autel's free technical support. Specialists are available via phone, email and chat.

Autel North America:

Phone: 1-855-AUTEL-US (288-3587) (Monday-Friday, 9AM-9PM Eastern Time)

Fax: (631) 357-3304

Tech Support Email: ussupport@autel.com

Sales Email: sales@autel.com

Careers Email: careers@autel.com

Address:36 Harbor Park Drive, Port Washington, New York, USA 11050

Web:www.autel.com

Autel Europe:

Phone: +49(0)89 540299608 (Monday-Friday, 9:00AM-6:00PM Berlin Time)

Tech Support Email: support.eu@autel.com

Sales Email: salesoffice.eu@autel.com

Address:Landsberger Str. 408, 4. OG, 81241 München, Germany

Web:www.autel.eu

Autel Latin America:

Phone: +52 33 1001 7880 (Spanish in Mexico)

Tech Support Email: latsupport@autel.com (in Mexico), brsupport@autel.com (in Brazil)

Sales Email: sales.latin@autel.com

Address: Avenida Americas 1905, 6B, Colonia Aldrete, Guadalajara, Jalisco, Mexico

Web:www.autel.com

Autel India, Middle East & Africa (IMEA) Region

Phone: +971 585 002709 (in UAE)

Tech Support Email: imea-support@autel.com

Sales Email: sales.imea@autel.com

Address: 906-17, Preatoni Tower（Cluster L）, Jumeirah Lakes Tower, DMCC, Dubai, UAE

Web:www.autel.com

Autel Asia-Pacific (APAC) Region

Phone: +81-045-548-6282 (in Japan)

Fax: +81-045-345-8589

Tech Support Email: support.jp@autel.com

Sales Email：sales.jp@autel.com

Address: 6TH FLOOR, ARI- NADORIBIRU 3-7-7，SHIN-YOKOHAMA，, KOUHOKU-KU，YOKOHAMA-SHI,KANAGAWA-KEN，222-0033 JAPPAN

Web:www.autel.com/jp/

Autel China Headquarters:

Phone: +86-0755-8614-7779 (Monday-Friday, 9:00AM-6:00PM Beijing Time)

Fax: +86-0755-8614-7758

Tech Support Email: support@autel.com

Sales Email: sales@auteltech.net

Address: Floor 2, Caihong Keji Building, 36 Hi-tech North Six Road, Songpingshan Community, Xili Sub-district, Nanshan District, Shenzhen City, China

Web:www.autel.com